Privacy Policy

GloxadX ("GloxadX", "Company", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access or use our website, software applications, mobile applications, APIs, cloud platforms, artificial intelligence (AI) services, consulting services, training programs, and any other products or services offered by GloxadX (collectively, the "Services").

This Privacy Policy applies to:

• Visitors to our website
• Customers and prospective customers
• Enterprise clients
• End users of our software and SaaS platforms
• Developers using our APIs
• Job applicants
• Business partners and vendors
• Students and trainees participating in GloxadX programs

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

We collect information directly from you, automatically through your use of our Services, and from trusted third parties where permitted by law.

Personal Information

Depending on your interaction with us, we may collect:

• Full name
• Username
• Email address
• Telephone number
• Company or organization name
• Job title
• Postal address
• Billing address
• Country and region
• Profile photograph
• Government-issued identification where required for identity verification
• Account credentials (stored securely in encrypted form)

Business Information

For enterprise customers, we may collect:

• Organization details
• Corporate contact information
• Business registration information
• Authorized user details
• Project information
• Procurement information

Payment Information

When purchasing our products or services, we may collect:

• Billing details
• Transaction records
• Invoice information
• Payment confirmation

Payment card information is processed by certified third-party payment providers. GloxadX does not store complete payment card details.

Technical Information

We may automatically collect:

• IP address
• Browser type
• Operating system
• Device identifiers
• Mobile device information
• Network information
• Language preferences
• Time zone
• Session identifiers
• Error logs
• Diagnostic information

Usage Data

We collect information regarding how you interact with our Services, including:

• Pages visited
• Features used
• Time spent
• Clickstream data
• Search queries
• Application activity
• API usage
• Login history
• Performance metrics

AI Interaction Data

When using our AI-powered products or services, we may collect:

• Prompts submitted
• Files uploaded for processing
• AI-generated outputs
• User feedback
• Performance analytics
• Usage preferences

We use this information to deliver requested AI functionality, improve our systems, and maintain service quality, subject to applicable law and contractual commitments.

We collect information when you:

• Register an account
• Contact us
• Subscribe to newsletters
• Purchase services
• Request demonstrations
• Participate in surveys
• Attend webinars or events
• Submit job applications
• Use our APIs
• Access cloud services
• Upload files
• Use AI features
• Communicate with customer support

We also collect information through cookies, analytics technologies, server logs, and similar technologies.

We use personal information to:

• Provide our Services
• Create and manage user accounts
• Authenticate users
• Process transactions
• Deliver software solutions
• Provide customer support
• Improve user experience
• Personalize content
• Operate AI-powered features
• Respond to inquiries
• Send service notifications
• Manage subscriptions
• Prevent fraud
• Detect security threats
• Comply with legal obligations
• Conduct research and analytics
• Improve our products
• Train employees
• Develop new features

We process personal information only where we have an appropriate legal basis.

We use cookies, web beacons, pixels, and similar technologies to:

• Keep you signed in
• Remember preferences
• Measure website performance
• Improve navigation
• Analyze traffic
• Detect fraud
• Secure user sessions
• Deliver essential website functionality

You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

Some of our Services use artificial intelligence and machine learning technologies to generate responses, automate workflows, analyze data, and improve user experiences. Where applicable:

• AI-generated outputs may contain inaccuracies and should be reviewed before being relied upon.
• We implement safeguards to reduce harmful or inappropriate outputs.
• We may analyze AI interactions to improve system performance, unless restricted by contract or applicable law.
• Enterprise customers may receive separate contractual commitments regarding AI data handling.

Where required by applicable law, we process personal information on one or more of the following bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Protection of vital interests
• Legitimate business interests that are not overridden by your rights and freedoms

We do not sell personal information. We may disclose information to:

• Cloud hosting providers
• Payment processors
• Identity verification providers
• Analytics providers
• Customer support platforms
• AI technology providers
• Email delivery providers
• Professional advisers
• Auditors
• Regulatory authorities
• Law enforcement agencies where legally required

All third-party service providers are expected to maintain appropriate security and confidentiality measures.

As a global technology company, GloxadX may process personal information in countries other than your country of residence. Where personal information is transferred internationally, we implement appropriate safeguards as required by applicable law.

We maintain technical, administrative, and organizational measures designed to protect personal information, including:

• Encryption in transit and at rest where appropriate
• Access controls
• Multi-factor authentication for administrative systems
• Secure software development practices
• Network monitoring
• Security logging
• Vulnerability assessments
• Employee security training
• Backup and disaster recovery procedures

Although we strive to protect your information, no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to:

• Provide Services
• Meet contractual obligations
• Resolve disputes
• Enforce agreements
• Comply with legal, accounting, or regulatory requirements

When information is no longer required, it is securely deleted, anonymized, or otherwise disposed of in accordance with our retention policies.

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request data portability
• Lodge a complaint with a supervisory authority

Requests may be submitted using the contact details in Section 17.

Our Services are not directed to children under the age required by applicable law to provide valid consent without parental authorization. Where we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of third-party services. Users should review the privacy policies of those providers before providing personal information.

Where GloxadX processes personal information on behalf of enterprise customers, we act as a processor or service provider in accordance with the applicable agreement. The enterprise customer remains responsible for determining the lawful basis for processing and for providing any required notices to data subjects.

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices. The revised version will be posted on our website with an updated effective date. Material changes may also be communicated through email or other appropriate channels.

If you have questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact us:

If you are located in a jurisdiction that grants specific privacy rights, you may also contact the applicable supervisory authority if you believe your concerns have not been addressed satisfactorily.